Effective Date: November 1st, 2025

Thank you for shopping with Taurus Mind and Body Wellness.
We value your trust and are committed to ensuring your satisfaction with our herbal wellness products.
Please read our Return & Refund Policy carefully to understand how we handle returns, exchanges, and refunds.

---

1. Eligibility for Return or Refund

Due to the nature of our herbal supplements and wellness products, we maintain strict quality and safety standards. Therefore:

• Opened, used, or tampered products cannot be returned or refunded.

• Returns are only accepted if:

  • The product was delivered in error (wrong item received).

  • The product arrived damaged or defective due to our handling.

• Any issues must be reported within 48 hours of receiving your order.

To be eligible for a return:

• The product must be unused, sealed, and in its original packaging.

• Proof of purchase (receipt, order confirmation, or payment evidence) must be provided.

---

2. How to Request a Return or Refund

If you believe your order qualifies for a return or refund, please contact us via email or WhatsApp with:

• Your full name and order number

• Photos of the product and packaging (if damaged)

• A brief explanation of the issue

📧 Email: info@mytauruswellness.com
📞 WhatsApp/Call: +234 913 370 2486

Once your request is reviewed, our support team will guide you on the next steps.

---

3. Refund Process

• Approved refunds will be processed within 7–10 business days after we confirm receipt and inspection of the returned product (if applicable).

• Refunds are issued using your original payment method.

• In some cases, we may offer a replacement product or store credit instead of a monetary refund.

---

4. Non-Returnable Items

Please note that the following cannot be returned or refunded:

• Opened or used supplements

• Free or promotional items

• Gift cards or discounted bundles

• Products not purchased directly from our official website or verified distributors

---

5. Cancellations

• Orders can be canceled before shipping only.

• Once an order has been shipped, it can no longer be canceled or refunded unless it meets the eligibility criteria above.

---

6. Our Commitment

At Taurus Mind and Body Wellness, your satisfaction means everything to us.
Every product is carefully tested, NAFDAC certified, and sealed to ensure safety and authenticity.
We handle all requests with care and transparency to ensure you always have a positive experience with our brand.

---

7. Contact Us

For questions about returns or refunds, please reach us through any of the following channels:

Taurus Mind and Body Wellness
📍 Office Address: No 73 Lateef Adegboyega Street, Ago Palace Way, Okota, Lagos, Nigeria
📞 Call/WhatsApp: +234 913 370 2486
📧 Email: info@mytauruswellness.com
🌐 Website: https://mytauruswellness.com
📱 Instagram: @taurusngofficial
🎵 TikTok: @taurusngofficial